AI Inbox
The intelligent inbox
The Paperfly AI Inbox analyzes incoming documents and emails, identifies context, and automatically initiates the right processes. This turns a passive inbox into an active part of your business operations.
Paperfly AI Agents
AI agents forautomated business processes
Automate recurring tasks with AI agents that understand documents, process information, and carry out business processes independently.
Intelligence alone does not automate processes
AI can understand documents, extract information, and support decision-making. But only the interplay of rules and integrations turns it into a reliable business process. With the modular Paperfly Stack, you can combine exactly the building blocks your company needs.
AI Flows
AI processes based on your rules
With AI Flows, you combine multiple AI Tasks into end-to-end business processes. Connect document analysis, data extraction, decisions, and follow-up actions in a workflow tailored precisely to your requirements.
AI Agents
Our ready-to-use specialists
An AI Agent represents the highest level of autonomy. It is a Paperfly preconfigured expert that already includes all necessary tasks and manages the entire process independently.
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Your inbox, automated
The Paperfly AI Inbox turns incoming messages into actionable cases instantly. Every customer experience suffers when documents sit untouched for days after they arrive. The Paperfly AI Inbox puts an end to this standstill. As soon as an email arrives, it extracts the data fully automatically. If business-critical information is missing, the system immediately triggers a targeted follow-up request. This reduces waiting times and frees your teams from manual review work.
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Intelligence based on your rules
A single AI step is not enough when document-based business processes need to run truly automatically. With Paperfly AI Flows, you connect multiple intelligent tasks into one seamless process. You can flexibly add specialized AI Tasks and define the logical branches. This reduces individual case reviews, accelerates decisions, and creates processes that automatically trigger the next step.
Specialized AI Agents
While conventional automations stop at the slightest ambiguity, Paperfly Agents take on real operational responsibility. As preconfigured experts, they manage a case independently from the initial analysis through to final execution. An agent does more than evaluate data; it independently drives the case to completion. Your team has fewer exceptions to review manually, fewer cases to adjust, and fewer operational interim decisions to make.
Guided human approvals
True autonomy only works with complete transparency and clear guardrails. Paperfly never operates in a vacuum. When the AI encounters complex edge cases, the case is automatically handed over to Human Tasks. Your team gets an overview where all open approvals are clearly organized. With just one click, you can intervene. That way, experts only step in where their judgment is truly needed.
Stay up to date with the latest trends, insights, and topics.
Case Study
AI-assisted inbox processing
In many banks, inbox processing is still largely manual. AI-powered workflows solve this problem by automatically understanding and checking documents, then routing them into the right processes.
Read articleCase Study
Use AI agents to optimize copy for each channel
AI Winback for energy suppliers translates approved content into channel-specific versions based on defined rules and embeds it in the workflow as a “quality gate.”
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How a service workflow cuts processing times by 60%
This before-and-after analysis shows how energy utilities standardize processes with digital workflows, delivering measurably shorter processing times.
Read articleGuide
Intelligent forms in insurance
From PDF to smart completion: intelligent forms guide inputs with logic, validate in real time, and transfer structured data into workflows.
Read articleFrequently Asked Questions (FAQ)
Find quick answers to the most important questions about intelligent document processing, controlled autonomy, and how to noticeably relieve your teams of manual work.
Traditional AI systems are rigid. If a document layout changes by just a few pixels or the wording varies slightly, the process breaks down. Paperfly AI Agents use generative intelligence. They understand the context and meaning of a document, regardless of format, structure, or language. They can also make logical interim decisions and autonomously request missing data instead of immediately routing the case as an error.
We follow the principle of controlled autonomy. You define precise confidence intervals (safety thresholds) in advance. If a case falls below this value or a complex edge case occurs, the agent stops autonomous execution. The case is automatically transferred to a clear Human Tasks dashboard, where your team can review, correct, or approve it with a single click.
Paperfly specializes in the entire customer and document experience cycle. The system processes both unstructured and structured documents, from complex applications and supporting documents to free-form customer emails. The goal is always to make the path from document intake to final data processing as short and seamless as possible.