AI Inbox
The intelligent inbox
Paperfly AI Inbox analyzes incoming documents and emails, understands their context, and automatically triggers the right processes. It turns a passive inbox into an active part of your operations.
Paperfly AI Agents
AI Agents forAutomated Business Processes
Automate repetitive work with AI agents that understand documents, process information, and execute business processes autonomously.
Intelligence Alone Does Not Automate a Process
AI can understand documents, extract information, and support decisions. But it takes rules and integrations to turn those capabilities into a reliable business process. The modular Paperfly stack lets you combine exactly the components your organization needs.
AI Flows
AI Processes Based on Your Rules
AI Flows combine multiple AI Tasks into end-to-end business processes. Connect document analysis, data extraction, decisions, and follow-up actions in a workflow tailored to your exact requirements.
AI Agents
Our Ready-to-Use Specialists
AI Agents deliver the highest level of autonomy. Each agent is a preconfigured Paperfly specialist that includes all the necessary tasks and manages the entire process independently.
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Automate Your Inbox
Paperfly AI Inbox turns incoming messages into actionable cases immediately. Customer experiences suffer when documents sit untouched for days after they arrive. Paperfly AI Inbox eliminates that delay. As soon as an email arrives, the system automatically extracts the relevant data. When critical information is missing, it immediately sends a targeted follow-up request. This reduces processing delays and frees your teams from manual review.
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AI Tasks: Intelligence on Your Terms
A single AI step is not enough to automate document-driven business processes from end to end. Paperfly AI Flows connect multiple intelligent tasks into one continuous process. Add specialized AI Tasks as needed and define the logic for each decision path. The result is fewer manual case reviews, faster decisions, and workflows that automatically trigger the right next step.
Specialised AI Agents
Traditional automation stops as soon as something is unclear. Paperfly Agents take real operational ownership. These preconfigured specialists manage a case independently from the initial analysis through final execution. An agent does not simply evaluate data. It moves the case all the way to completion. Your team spends less time reviewing exceptions, correcting workflows, and making routine operational decisions.
Guided Human Approvals
True autonomy requires complete transparency and clear guardrails. Paperfly never operates without oversight. When AI encounters a complex edge case, the workflow automatically routes it to Human Tasks. Your team gets a clear view of every open approval, organized and ready for review. Experts can step in with a single click, so their judgment is only required where it adds real value.
Stay up to date on the latest trends, insights, and ideas.
Case Study
AI-Powered Incoming Mail Processing
At many banks, incoming documents are still processed manually. AI-powered workflows solve this problem by automatically understanding, validating, and routing documents into the right processes.
Read articleCase Study
Optimise Content for Each Channel with AI Agents
AI-powered win-back workflows for Energy Utilities transform approved content into channel-specific versions based on predefined rules, creating a built-in quality gate for every workflow.
Read case studyArticle
How a Service Workflow Reduces Processing Times by 60%
This before-and-after analysis shows how Energy Utilities standardize processes with digital workflows and achieve measurably faster processing times.
Read articleGuide
Smart Forms for Insurance
Turn static PDFs into intelligent customer experiences. Smart forms use logic to guide users, validate information in real time, and send structured data directly into workflows.
Read articleFrequently Asked Questions (FAQ)
Get quick answers to the most common questions about intelligent document processing, controlled autonomy, and reducing manual work across your teams.
Traditional AI systems are rigid. A small change to a document layout or slight variation in wording can cause the process to fail. Paperfly AI Agents use generative intelligence to understand the context and meaning of a document, regardless of its format, structure, or language. They can also make logical intermediate decisions and request missing information autonomously instead of immediately routing the case as an exception.
Paperfly follows a controlled-autonomy model. You define precise confidence thresholds in advance. When a case falls below the required threshold or the agent encounters a complex edge case, autonomous processing stops. The case is automatically routed to a clear Human Tasks dashboard, where your team can review, correct, or approve it with a single click.
The platform processes both structured and unstructured content, including complex applications, supporting documents, and free-form customer emails. The goal is always the same: make the path from document intake to final data processing as fast and frictionless as possible.