Digital journeys that inspire.

Quality is secured right at the source. Paperfly validates every entry from customers or agents in real time while the form is being completed, checking for logical errors, correct formats, and the readability of uploaded documents, for example. Because incomplete or incorrect data records are never sent to your systems in the first place, manual rework in the back office is almost entirely eliminated. Standard cases can be processed straight through and approved without intervention from claims handlers.

Paperfly acts as a seamless link between all stakeholders. Whether a process is started in direct sales by the end customer, in the portal, or together with field sales teams and independent brokers, the experience remains smooth across every channel. External partners receive an intuitive, web-optimized interface and can submit data and supporting documents quickly and in a structured way, noticeably increasing completion rates.

Paperfly is fully compliant with the highest industry standards. Every single status change, user interaction, and automated rule check is documented end to end in a tamper-proof audit trail. This detailed audit trail meets VAG requirements and keeps your processes audit-ready at all times. Combined with state-of-the-art TLS/AES-256 encryption and operation in certified data centers, sensitive customer data is maximally protected at every stage.