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Customer Processes at Record Speed.

Automated. Flexible.

In a market shaped by the energy transition, price competition, and rising customer expectations, manual processes quickly become an operational risk. Paperfly digitizes customer-driven workflows end to end, from the first request through compliant archiving in your systems of record.

Energy Workflows

Automate processes and take the pressure off customer service

Intelligent End-to-End Workflows

Replace paper forms with smart, rules-based digital experiences and guided workflows.

  • Real-time validation: Meter numbers, ZIP codes, and bank account details are checked as customers enter them. Typos and incomplete information are caught immediately.
  • Guided customer journeys: Whether customers are moving in, moving out, or registering a solar installation, dynamic questions guide them through each step of the process.
  • Audit-ready archiving: All collected data and generated documents are automatically finalized and prepared for compliant storage behind the scenes.
Paperfly Intelligent End-to-End Workflows

Omnichannel & Automated

Whether by text message, email, or a QR code printed on a letter, reach customers through the channel that works best for them.

  • Use QR codes on mailed communications, such as meter reading requests, along with text-message links or emails to send customers directly to the right digital experience.
  • Fully responsive: Digital workflows work just as smoothly on a smartphone next to the meter as they do on a desktop in the office.
  • High standards for data privacy: Data is processed with privacy in mind and sensitive information is transmitted securely through encrypted connections in compliance with GDPR requirements.
Paperfly Omnichannel

Proactive Service

Act before customers need to call. With Paperfly, you can trigger automated digital communications at exactly the right moment, before customers ever need to contact your service team.

  • Customers proactively receive status updates, such as "Your rate plan change has been successfully submitted." This reduces unnecessary calls to the contact center.
  • Handle demand spikes automatically: During high-volume events, such as annual meter reading cycles, the platform automatically absorbs peak workloads.
  • Adapt quickly to market and regulatory changes: When requirements change, business teams can update workflows themselves in the no-code builder within days.
Paperfly Switch Status
Paperfly Intelligent End-to-End Workflows

Strategic Value

What Paperfly means for Energy Utilities

Paperfly turns fragmented energy processes into a scalable workflow platform. Accelerate switching and contract processes while delivering a better customer experience.

  • Data-Driven Energy

    Reliable Data Intelligence
    High-quality, structured data from the very first interaction creates a trusted foundation for AI and analytics.

  • Efficiency & OPEX

    Reduce tool sprawl and manual processing while lowering the cost of every transaction.

  • Compliance & Audit

    Maintain a complete audit trail that meets regulatory requirements, with version history and proof of delivery instead of manual tracking.

  • Seamless Integration

    Keep your existing systems, including SAP, Microsoft Dynamics, and others, exactly where they are. Paperfly sends clean, structured data back into your technology stack

  • Future-Proofing

    Scale across unlimited use cases without introducing new training programs or complex IT integrations.

The Energy Industry

How modern workflows overcome the limits of legacy IT

Three strategic levers for meaningful growth, regardless of company size or business area.

Status Quo

Opportunities to Improve

The “Portal Barrier”

Many customers avoid logging in to complex customer portals. As a result, important information such as meter readings or rate plan decisions is often delayed or never submitted.

Reactive Customer Retention

Retention efforts and contract renewals often happen too late, or not at all, because there are no structured workflows in place before a contract or price guarantee expires.

Fragmented Channels

Information arrives through mail, email, and phone calls. Operations teams must manually bring the data together and validate it.

With Paperfly

The Paperfly solution

Login-Free Workflows

Paperfly uses secure direct links sent by text message or email. Customers can complete tasks immediately on their smartphone or desktop without searching for a password, switching channels, or downloading an app.

Automated Loyalty Triggers

Workflows start proactively at predefined moments, such as before a price guarantee expires, automatically reaching customers with timely, relevant communication.

Single-Touchpoint Logic

No matter which channel starts the interaction, all information flows into one consistent, guided, and prevalidated digital intake process.

Stay up to date on the latest trends, insights, and ideas.

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Automating Customer Win-Back

Digital win-back workflows automatically detect cancellations, launch personalized value-first outreach, and guide customers through the entire process without manual handoffs.

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Case Study
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How Energy Utilities Digitise Their Customer Processes

Rate plan changes, moves, and meter readings can take days when information arrives through disconnected channels. Link-based workflows automate the process end to end.

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Article
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Price Adjustments as a Digital Workflow

For Energy Utilities, digital rate change processes often break down at the letter: high costs, no delivery status, and tight deadlines. A digital workflow removes that friction

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Case Study
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How a Service Workflow Reduces Processing Times by 60%

This before-and-after analysis shows how Energy Utilities standardize processes with digital workflows and achieve measurably faster processing times.

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Frequently Asked Questions (FAQ)

Get quick answers to the most common questions about using Paperfly at Energy Utilities and digitizing customer processes without forcing customers through a portal or login.

Paperfly uses portal-free, login-free workflows. Customers receive a unique, secure process link by email, text message, or QR code printed on a mailed letter. One click takes them directly into the right application, with no password to remember and no app to download. This significantly reduces abandonment and lets customers submit meter readings, move details, or rate plan decisions immediately from their smartphone or desktop.

Paperfly acts as a flexible orchestration layer on top of your existing technology stack. Once customer data and documents have been submitted and fully validated within the workflow, structured records are transferred in real time through secure APIs directly into systems such as SAP IS-U, Schleupen, Microsoft Dynamics, and others. Your existing core systems remain untouched.

Yes. The cloud-based platform is designed specifically for these kinds of peak-volume events. During recurring demand spikes, such as annual meter reading cycles or large-scale rate changes, Paperfly automatically scales to handle the additional workload. Real-time validation catches input errors, such as implausible meter readings or incorrect meter numbers, before they reach your teams. This significantly reduces the workload for operations and customer service while helping shorten processing times.

Trusted by customers across Europe

5,000+ companies

  • ISO 27001 compliant
  • GDPR-compliant
  • Made in Germany