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Customer processes in record time.

Automated. Flexible.

In a market shaped by the energy transition, price competition, and rising service expectations, manual processes can quickly become an operational risk. Paperfly digitizes customer-driven workflows end to end, from the initial request to audit-compliant archiving in your systems of record.

Energy workflows

Automate processes with full control

Intelligent end-to-end workflows

Analog forms are replaced by smart, logic-validated digital structures and guided workflows.

  • Validation directly during entry: meter numbers, postal codes, and IBANs are checked in real time, preventing typos and incomplete data.
  • Guided user processes: whether moving in, moving out, or registering a PV system, dynamic prompts guide customers step by step through the process.
  • Audit-compliant archiving: all captured data and generated documents are automatically finalized in the background and prepared for filing.
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Omnichannel and automated

Whether via SMS, email, or a QR code on a letter, you reach your customers on exactly the channel they prefer.

  • Use QR codes on paper letters (e.g., for meter readings), SMS links, or emails to direct customers straight to the right digital application.
  • Fully responsive: digital processes work just as smoothly on a smartphone in the basement during a meter reading as they do on a desktop PC in the office.
  • Highest data protection standards: data-minimized processing and GDPR-compliant transmission of sensitive data over encrypted connections.
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Proactive service

Take action before customers tie up your hotline. With Paperfly, you trigger automated digital communication at exactly the right moment—before customers need to contact you.

  • Customers proactively receive status updates (e.g., “Your tariff change has been successfully submitted”). This prevents unnecessary follow-up calls to the call center.
  • Relief during peak events: for typical high-volume processes, such as the annual meter reading wave, the platform absorbs spikes automatically.
  • Agile adaptation to market communication: when regulatory requirements change, business teams can update processes themselves in the no-code builder within just a few days.
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Strategic added value

What Paperfly means for Energy Utilities

Paperfly turns fragmented energy processes into a scalable platform. Accelerate switching and contract workflows while improving the customer experience.

  • Data-Driven Energy

    Reliable data intelligence
    High-quality, structured data from the very first second provides the foundation for reliable AI and analytics models.

  • Efficiency & OPEX

    Reduce tool sprawl and manual processing. Lower costs per transaction.

  • Compliance & Audit

    A complete audit trail that meets regulatory requirements. Versioning and proof of delivery instead of manual tracking.

  • Seamless integration

    Your systems (SAP, Microsoft Dynamics, and others) remain untouched. Paperfly feeds structured data back into them.

  • Future-proof

    Scalable to unlimited use cases, without new training concepts or IT interfaces.

The energy industry

How modern processes overcome the limits of traditional IT

Three strategic levers for tangible growth, regardless of size or business segment.

Status quo

Optimization opportunity

The “portal barrier”

Many customers avoid logging in to complex customer portals. As a result, important data such as meter readings or tariff decisions is often missed.

Reactive customer base management

Loyalty measures or contract renewals often happen too late—or not at all—because structured workflows are missing before the contract term ends.

Fragmented channels

Information arrives scattered across post, email, and phone. Back-office teams have to painstakingly consolidate and validate data by hand.

With Paperfly

The Paperfly solution

Login-free workflows

Paperfly uses direct links via SMS or email. Customers complete tasks immediately and intuitively on their smartphone or desktop—no password search, channel switch, or app download required.

Automated loyalty triggers

The process starts proactively at defined moments, e.g., before a price guarantee expires—fully automated, appreciative, and precisely targeted.

Single-touchpoint logic

No matter which channel the initial interaction comes through, all information flows into a unified, digitally guided, and already validated data capture process.

Stay up to date on the latest trends, insights, and topics.

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Digital price adjustments for energy utilities often fail at the letter stage: high costs, no delivery status, and tight deadlines. A digital workflow solves the problem.

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Frequently Asked Questions (FAQ)

Find quick answers to the most important questions about using Paperfly at energy utilities and how to digitize your customer processes without portal barriers.

Paperfly uses portal-free, login-free workflows. Your customers receive an individual, secure process link by email, SMS, or via a QR code on a mailed letter. One click takes them straight into the application—no password search or app download required. This drastically reduces drop-off rates and ensures meter readings, move details, and tariff decisions can be submitted immediately and intuitively from a smartphone or desktop.

Paperfly acts as a flexible orchestration layer that fits seamlessly on top of your existing system landscape. As soon as customers enter data and documents and they have been fully validated in the workflow, the structured records are transferred in real time via secure interfaces (APIs) directly to your systems, such as SAP IS-U, Schleupen, or Microsoft Dynamics. Your existing IT systems remain untouched.

That is exactly what the cloud-based platform is designed for. During cyclical peak events, such as annual meter readings or widespread price adjustments, Paperfly automatically absorbs massive load spikes. Because input errors (e.g., implausible meter readings or incorrect meter numbers) are caught directly at the customer through real-time validations, market operations and customer service teams are significantly relieved while processing times decrease.

Trusted by customers across Europe

5,000+ companies

  • ISO 27001 compliant
  • GDPR-compliant
  • Made in Germany