Instant Confirmation

Instant Confirmation. Simple. Instant.

Need to obtain legally reliable confirmation of a change to your Terms and Conditions, a price adjustment, or important contract information? With Paperfly, you can handle it fully automatically. For your customers, it’s “one click and done”; for you, it’s the easiest way to enable immediate digital processing.

  • Approvals with a tap: Customers confirm securely in the browser with just one click.
  • Consent made easier than ever: For Terms and Conditions, pricing, or contract changes.
  • Intelligent follow-up processes: Trigger rule-based workflows whenever needed.

Paperfly Instant Confirmation

Binding responses instant and automated

With Paperfly Instant Confirmation, you can obtain binding responses quickly, in a structured way, and entirely digitally. Requests are delivered via the right channel, responses are documented automatically, and, if needed, transferred directly into downstream processes. This keeps you in control at all times, even with large recipient groups.

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Optimal channel selection

You decide which preferred channel is used to send the confirmation request to the customer, whether by email or SMS. Optional fallback rules can apply if a channel does not receive a response. Instant Confirmation is not a standalone tool; it is part of an automated workflow and can trigger additional process steps when needed.

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Mass rollout without the stress

Whether you need to reach 10 or 10,000 customers at once: roll out changes to Terms and Conditions, tariff adjustments, or privacy updates as a coordinated mass campaign. Paperfly manages automated delivery and tracks every individual case, so your operations teams do not get lost in list chaos.

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Paperfly Instant Confirmation

Which events you can have instantly confirmed with Paperfly

Paperfly is not limited to individual scenarios, so instant confirmation can be used for virtually any type of process.

Campaign & Bulk Processes

Request, track, and fully automatically process secure consent for portfolio changes or regulatory updates across the entire customer base at the same time.

Document & Case Approvals

Have customers confirm that submitted documents are correct or that data corrections have been accepted.

Sales & Contract Updates

Collect a secure “go” for price adjustments, contract renewals, or updated product terms.

Customer & Service Consents

Obtain consent for appointment changes, cancellations, updated service terms, or registrations.

Frequently Asked Questions (FAQ)

Find answers to common questions about Paperfly Instant Confirmation and learn how to obtain legally compliant consents and approvals with a single click.

For simple declarations of intent, tariff adjustments, or operational approvals, a qualified electronic signature (QES) is not required by law. Paperfly Instant Confirmation was designed precisely for these scenarios: it saves your customers the effort of providing a signature while still giving you maximum compliance. Every click is documented in a tamper-proof, complete, and audit-ready way, so you can clearly prove legally effective consent at any time.

Paperfly uses intelligent channel management to maximize response rates. You decide in advance which preferred channel—such as email or directly via SMS—the request will be sent through automatically. If a customer does not respond within a defined time frame, stored fallback rules can automatically take effect in the background, or targeted reminders can be sent. This gives you full visibility even across tens of thousands of customers at once, without having to maintain manual lists.

The customer’s click in the browser is not an isolated action; it acts as a smart trigger for your downstream systems. As soon as consent is given, Paperfly updates the process status in real time and synchronizes the data directly with your CRM or ERP system. In addition, you can use the rule builder to define whether automatic follow-up processes should be triggered immediately—such as sending a confirmation email to the customer or internally approving a new contract component.

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