Generali uses Paperfly to digitize the feedback process from claims adjusters. Information, photos, and documents are captured in a structured format and automatically compiled into a complete claims settlement report. This gives the back office a consistent report that is ready to use immediately.
From a Manual Process to a Digital Workflow: Generali uses Paperfly to digitize the process following a Tele-Expertise. Instead of relying on postal mail and phone calls, document delivery, the customer’s decision, and any required information are brought together in one guided workflow.
Missing meter readings, incorrect effective dates, and manual system handoffs lead to follow-up questions and exception cases. An end-to-end digital move process validates information at the point of entry, routes standard and exception cases appropriately, and transfers clean data to your systems.
Manual order coordination slows Energy Utilities down with long processing times, unclear responsibilities, and limited visibility. Digital order workflows solve this with structured, self-service journeys.
The challenge isn't the order itself, but rather its journey through departments and systems. This before-and-after analysis demonstrates how utilities use digital workflows to standardize processes.