After handling a claim, the claims adjuster needs to create a report. This is often done in Word or PDF, supplemented with photos and other attachments. As a result, reports can vary significantly in structure and level of detail.
With Paperfly, the information comes back in the format the back office actually needs: captured in a structured way, fully assigned, and immediately available as a complete report.
What You’ll Learn in This Article:
- Why traditional reports create unnecessary work
- How submitted information becomes a complete claims settlement report
- The finished PDF report is ready immediately
- Why not just use PDF, email, or an online form?
- What insurers gain from the process
- The report is ready before the adjuster has even left
Why Traditional Reports Create Unnecessary Work
Without a guided process, report quality depends heavily on how information is captured and provided. Internal and external claims adjusters may work with very different templates, structures, and processes. The differences become apparent during report creation:
- Required information has to be identified and documented independently.
- Important details may end up buried in long or unstructured free-text fields.
- Photos, estimates, and other supporting documents have to be compiled and submitted separately.
From the Back Office Perspective:
- Employees spend significant time finding and reviewing the relevant information.
- Reports vary widely in structure, level of detail, and clarity.
- Photos and documents have to be manually assigned to the correct case.
The problem therefore starts during report creation. The more reports differ from one another, the more rework is required in the back office.
How Submitted Information Becomes a Complete Claims Settlement Report
The insurer provides the workflow to the claims adjuster, and Paperfly then guides the user through the entire process.
- Guided data collection: Paperfly guides the adjuster through the process step by step. After selecting the report type and type of claim, the workflow captures the basic case information and the relevant claims details, such as cause of loss, claim amount, and settlement details.
- Dynamic document requests: The documents required are determined automatically based on the information provided for the individual claim. If the property is rented, for example, the lease agreement can automatically become a required document in the workflow. Photos, estimates, and other supporting documents are then uploaded directly within the same process.
- Request missing documents from the right person: If supporting documents are still missing, such as a repair estimate, customers or commissioned experts can also be brought directly into the process. They receive their own digital workflow and submit the required documents there.
The claims adjuster does not have to build the report from scratch each time. The structure is already defined. The adjuster can focus on the case, while the insurer receives the information back in a clear and familiar format. What matters is not simply that information is captured digitally. What matters is that it reaches the insurer in a consistent structure.
The Finished PDF Report Is Ready Immediately
Paperfly automatically generates a complete claims settlement report from the information collected, including a professional cover page and a clear structure. Key information appears in predefined sections instead of being buried in free text. All attachments remain clearly assigned to the correct case.
The claims adjuster therefore submits more than individual data points or files. They submit a complete report.
Flexible in the Field:
Why Not Just Use PDF, Email, or an Online Form?
Traditional alternatives only solve parts of the problem:
- PDF and Word provide a format for the report, but they do not guide the claims adjuster through the case.
- Email transports files, but it does not create a consistent return process.
- Online forms can capture data, but they do not automatically connect the assignment, report, photos, supporting documents, additional participants, status, and final output.
- A dedicated app can support the process, but it has to be developed, distributed, and actually used on the adjusters’ devices.
Paperfly connects these steps in one end-to-end process. The insurer defines the structure. The claims adjuster works within it. The finished report is generated directly from the process.
Guided data collection, documents, and final output in one end-to-end workflow.
What Insurers Gain from the Process
A return process they can rely on:
- Less rework: Information comes back in a structured format and no longer has to be extracted manually from reports.
- Immediate availability: The complete PDF report is available as soon as the workflow is finished.
- Consistent quality: Defined structures create reports with a consistent format.
- Greater visibility: The insurer can see which documents have been submitted and which are still outstanding.
- Ready-to-use output: The report is clearly structured, professionally formatted, and easier to review.
The Report Is Ready Before the Adjuster Has Even Left
With Paperfly, insurers receive more than individual data points and files. They receive a complete claims settlement report that is ready to use immediately. The structure is created as the information is submitted, rather than through additional back-office work afterward. It does not matter whether the report is completed by an internal or external claims adjuster.
The case therefore comes back in exactly the format needed for the next step: consistently structured, fully assigned, and ready for further claims processing.