Just because a document has been scanned doesn’t mean the case is closed. If you really want to automate document processes, you can’t stop at text recognition. Here’s a look at how unstructured input is transformed into end-to-end workflows that extend all the way to the core system.
In practice, automation rarely fails because of standard cases, but rather because of how exceptions are handled. Anyone who wants to scale document processes must proactively address uncertainties. Here’s a look at how the interplay between data, human expertise, and AI agents can succeed.
Once the data has been extracted, the value of automation becomes apparent: Only when follow-up processes, additional claims, and customer returns are seamlessly integrated can validated IDP data be transformed into a fully digital and economically efficient business process.
Manual data entry slows down businesses every day. Intelligent Document Processing (IDP) captures and structures incoming documents fully automatically, significantly speeding up your business processes.
No two claims are the same. Different types of loss require different information and documents. Generali uses Paperfly to manage these processes in a digital workflow that guides claims adjusters through data collection, provides the right documents, and requests missing information when needed.